Eugene
Surkov
Account Manager · Web3 & Client Operations
Application · Hoodies
Applying forTechnical Account Manager · Hoodies
Hi Ira and the Hoodies team,
I've spent 10 years as a founder shielding a team from operational chaos — building processes that run without me, handling clients so developers could focus. I'm async-first by nature: I document, structure, and write clearly rather than schedule calls. In Web3 since 2017, I understand what your dev team builds and can translate it credibly in presales. Collaborative by default — I build on the team's domain expertise rather than working around it.
Shields team from chaos
10 years as founder absorbing client pressure — built processes so the team stays focused, not firefighting
Async-first communicator
Prefers written clarity over calls — structured briefs, updates, and docs that clients actually read
Web3 depth
DeFi since 2017 — perp futures, on-chain mechanics, funding arb. Zero ramp-up with crypto-native clients
Technical presales
Translates technical complexity into client language — and brings client context back to the dev team without losing either side
Comfortable with the unknown
Launched a high-tech business in a niche that didn't exist in Portugal — foreign market, foreign language, zero local network. Built it anyway.
Key Projects
Premium Automotive Service Center
Co-Founder · CEO · 10 yrs · Team 20+ · B2B & B2C
- Built from 400 m² workshop to 1,000 m² operation; scaled to 20+ staff and ₽30M (~$400K) annual revenue
- Managed B2B (corporate fleets) and B2C (private clients) — led all client acquisition, retention, and conflict resolution personally
- Negotiated supplier contracts with BMW/Mercedes distributors: pricing, credit terms, priority access
- Built SOPs and service standards that outlived the exit — business continues under new ownership as of 2026
Snap It Space
Co-Founder · CEO · Product Development
- 500+ clients served, 50–60 sessions/month — first AI-powered self-portrait studio in Portugal
- Built B2B pipeline from scratch: clothing brands (lookbooks), professionals (LinkedIn headshots), corporate clients
- Managed full client lifecycle: acquisition, onboarding, automated delivery, retention
- End-to-end automation: payment → capture → AI retouching → cloud upload → personalized link → GDPR deletion
- Zero-headcount operations — no staff required for daily delivery
Live Production Trading Bots
Python · Binance Futures · asyncio · WebSocket · HMM · SQLite
- Two bots on live capital since March 2026: FVG detection, trade imbalance signals, HMM regime classification
- WebSocket with reconnect fallback, structlog, Supervisor, SQLite persistence
Multi-Agent Research System
Claude Code · Cursor IDE · Python · 8-agent orchestration
- 8 specialized agents through an 8-phase strategy discovery pipeline
- Autonomous loop: hypothesis → codegen → backtest → critique → iteration